Privacy Policy | Total Male Rx

INTRODUCTION This document serves as a guide to the data protection measures employed by Totalmalerx.com and its affiliated companies, collectively referred to as "Total Male RX LLC," "we," "our," or "us." It details the procedures we follow for the collection, use, maintenance, protection, and disclosure of information when you access our Website or use any affiliated mobile applications or services, known together as the "Services."

We would like to stress that this Privacy Policy is an integral part of our Terms of Use, and any terms not specifically defined in this document carry the same meaning as in the Terms of Use.

To gain a deeper understanding of our information handling practices with regards to California residents, please refer to our Privacy Information for California Residents. However, please note that our Privacy Policy does not cover any information collected by third parties or physicians or healthcare providers we contract with, including through any applications or content (including advertisements) accessible from or on our Website.

We strongly advise you to carefully read and comprehend our policies and practices before using the Services. If you disagree with our Privacy Policy, kindly refrain from using the Services.

The structure of this Privacy Policy includes the following sections:

Collection of Information and its Sources
Use of Information
Online Analytics and Advertising
Sharing and Disclosure of Information
Marketing Preferences
Third-Party Services and Health Information
Information Protection
Privacy Notice for California Residents
Privacy Notice for Nevada Residents
Retention of Information
Revisions to Privacy Policy
Contact Information

SOURCES OF INFORMATION WE COLLECT

We obtain information related to your use of our Services from multiple sources. Please note that specific types of information are necessary to ensure that our Services are provided in a secure and effective manner. If you decline to provide us with such information or ask us to remove it, you may have restricted access to some or all of our Services.

Types of Information you Provide to us
We gather various types of information that you directly provide to us. This includes data we collect when you:
- Create an account, including any administrative or support services we offer.
- Place requests or orders for products or services.
- Interact with us or share feedback, inquiries, or other information through email or other communication channels.
- Take part in surveys or research.
- Seek customer support or technical assistance, including via online chat functions.
- Upload or publish content on our Services.
- Submit applications for products or services
  The information we gather from you depends on the specific Services you utilize, how you use them, and the information you choose to disclose. The data we directly obtain from you may comprise of:
- Personal identification details, such as your name, billing address, phone number, date of birth, credit/debit card number (for payment purposes), and demographic information such as gender and age
- Medical history and health information, including medical conditions, treatment options, physician referrals, prescriptions, lab results, and other related health information such as your physical and emotional characteristics
- Credentials such as login information and permission settings
- Billing information, including shipping address, debit or credit card numbers, expiration dates, security numbers, and any identity verification information collected by our payment processors
- Information concerning purchases or other transactions
- Information related to your communications with customer service and maintenance
- Demographic information such as gender and age
- User-generated content published to our Services
- Any other data you disclose to us in connection with your use of our Services.
Automated Collection of Information
This segment highlights how we acquire data about your usage of our Services and the devices you use to access them. Our service providers, which may include third-party companies that work with us or on our behalf, employ a range of systems or technologies, including analytics, cookies, and other tools, to gather this information
Our Websites: When you use our websites, we collect various details about your visits to our site. This information includes, but is not limited to:
- Device information such as your IP address, browser type, language, operating system, and the country or state from where you access our services
- Hardware and software attributes including device IDs
- Referring and exit pages, URLs, platform type, click count, files downloaded, domain names, landing pages, and the order of pages viewed
- The amount of time spent on specific pages, and search terms used on our sites
- Error logs and other similar information
Gathering Information from Social Media and Content Platforms:
If you engage with us on social media platforms like Facebook, Twitter, or Instagram, we may collect certain details from you, including your name, email address, and any comments or content you post about us. Please keep in mind that we are not responsible for the information you share on these social media platforms, and any interactions or engagements you have on these platforms are subject to the privacy policies of the respective sites. If you sign up for our promotions or provide us with information through social media, we may also collect your data.
Obtaining Information from Other Sources:
We may receive additional information from third-party sources like physicians, pharmacies, and medical professionals with whom we partner to offer our services and healthcare services. We may also gather data from sub-contractors in technical, advertising networks, analytics providers, and search information providers.
Protection of Personal Health Information
Upon setting up an account with Total Male RX LLC, you create a customer relationship that enables you to access and use the features of the Site Offerings as a user. To establish this relationship, you may provide personal information such as your name, email address, mailing/billing address, and telephone number to Total Male RX LLC. This information is not considered “protected health information” or “medical information.”
However, when you request Prescription Medications or certain Total Male RX LLC Products, you may also provide health or medical information that is subject to protection under applicable laws, such as the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and related regulations. While Total Male RX LLC is not a “covered entity” under HIPAA, our Healthcare Providers are covered entities, and we may act as a “business associate” of the Healthcare Providers in certain circumstances
It is important to note that HIPAA may not apply to all of your interactions with Total Male RX LLC. If we are considered a “business associate,” we may be subject to certain provisions of HIPAA regarding “protected health information” (PHI) that you provide to the Healthcare Providers. Any medical or health information that is subject to specific protections under applicable state laws, together with PHI, is defined as “Protected Information” and will only be used and disclosed in accordance with such applicable laws. However, any information that does not constitute Protected Information may be used or disclosed in any manner permitted under this Privacy Policy. Protected Information does not include information that has been de-identified in accordance with applicable laws.

PURPOSES OF INFORMATION USE

The information we collect from you or that you provide to us serves a variety of purposes. These include:

Fulfilling the purposes for which you provided the information initially;
Contacting you for identity verification and administration of your account, payment processing and order fulfillment, or for technical assistance, customer service, or inquiries related to the Services;
Enhancing and personalizing our Services for our users;
Providing, managing, maintaining, improving, or expanding our Services, performing business analysis, and other internal purposes that support, enhance, or grow our business, Services, and other products we offer.

During our service, we use the information collected from you or provided by you for the following purposes:

Administering, improving, and supporting our Services, as well as facilitating the provision of healthcare services to you by physicians or other healthcare providers, ensuring that they have the necessary Services and support to provide healthcare operations.
Conducting internal research for understanding the performance of our Services, improving our Services, and providing a better experience to our users. In case we publish or provide the results of this research, we will present it in a de-identified and aggregated form, removing any personal identifiable information.
Communicating with you regarding our Services, including sending communications on behalf of physicians or other healthcare providers to fulfill your needs.
Communicating through postal mail, email, or phone regarding surveys, special events, promotions, our products and services, our subsidiaries, affiliates, parent companies, third-party partners, and their related businesses.
Providing customer service and technical support.
Verifying your identity and administering your account, processing payments, and fulfilling orders.
Presenting content from our Services effectively for you and your device, enabling you to participate in interactive features of our Services (if you choose to do so), and ensuring the safety and security of our Services.
Measuring or understanding the effectiveness of advertising and content served to you and others, delivering and personalizing relevant advertising and content to you.
Improving your overall interests and needs, engaging in research and analysis of the use of our Services.
Complying with any procedures, laws, and regulations in good faith.
Establishing, exercising, or defending our legal rights

We may combine the information collected through our Services with information received from other sources, online and offline, and use and share such combined information in accordance with this Privacy Policy.

ONLINE ANALYTICS AND ADVERTISING

Online Analytics

To improve the user experience on our Services, we use third-party web analytics services such as Google Analytics and Cartstack. These services collect information through cookies and similar tools, allowing us to analyze user interactions across multiple browsers and devices. They also help us with auditing, research, reporting, and fraud prevention. To gather more information on user engagement across various devices, we may collect and analyze data from Google Signals, only if you have a Google account with personalized advertising enabled. If you prefer not to be tracked, you may disable cross-device tracking through your device-based settings or install the Google Analytics Opt-out Browser Add-on.

We may use various tools and technologies for advertising purposes, such as Google AdWords and Facebook Ads. These tools may collect certain information such as your IP address, browser type, and device type. This information helps us deliver personalized and relevant advertisements to you, monitor and improve our advertising campaigns, and analyze the effectiveness of our advertisements. When you interact with our emails, we may use analytics tools like clear GIFs to track your interaction with the message, which allows us to improve our communication and marketing campaigns.

Online Advertising

To provide you with relevant content and advertising for Total Male RX LLC products, we use third-party advertising technologies, such as ad networks and ad servers from Facebook, Google Ad Words, YouTube, Bing, Criteo, and others. These technologies use cookies and other tools to collect data on various factors, such as the content of the page you are visiting, demographic data, information you enter, and other information we collect from you. Based on this data, the ads you see may be tailored to your current activity or activity over time across other websites and online services

We may share your customer information, such as email addresses, with service providers who can match this information to cookies and other proprietary IDs in de-identified form to provide you with more relevant ads when you visit other websites and mobile applications.

Please note that this Privacy Policy does not govern, and we do not have access to, the use of cookies or other tracking technologies that may be placed on your device by non-affiliated third-party advertising network services. However, you can control cookies from being put on your device by visiting the Network Advertising Initiative's Consumer Opt-Out link, the Digital Advertising Alliance's Consumer Opt-Out link, or Your Online Choices to opt-out of tailored advertising from companies that participate in those programs. To learn more about Criteo's privacy practices or opt-out of their advertising services, please view their Privacy Policy. If you are interested in opting out of Google Analytics for display advertising or customizing Google display network ads, visit the Google Ads Settings page. We are not responsible for any choices you make using these mechanisms or their continued availability or accuracy.

Please keep in mind that even if you opt-out of tailored advertising, you will still see advertising when using the Services, but it will not be based on your online behavior over time.

Mobile Advertising

When using our mobile applications, you may receive personalized in-application advertisements. These ads are delivered through third-party service providers, and we may also conduct mobile application analytics to improve your experience. If you wish to opt out of tailored in-application advertisements, you can do so through your device's settings. Each operating system provides its own instructions on how to prevent the delivery of personalized in-application advertisements. For example, iOS for Apple phones, Android for Android devices, and Windows for Microsoft devices all have their own settings for controlling personalized in-application advertisements

Notice Concerning Do Not Track

Some web browsers have a privacy preference setting called Do Not Track (DNT) that enables users to limit the web browser's ability to collect information about them. We believe in offering you meaningful choices about the information collected on our website for third-party purposes, which is why we provide opt-out mechanisms as mentioned above. However, currently, we do not acknowledge or respond to browser-initiated DNT signals. For more information about DNT, please visit the following website.

HOW WE SHARE AND DISCLOSE YOUR INFORMATION

We value your privacy and are committed to being transparent about how we share and disclose your information. Here are the ways we may do so for our business purposes:

Affiliates and Subsidiaries. To provide you with the best possible products and services, we may share the information we collect with our affiliates, subsidiaries, and ultimate holding company.
Health Care Providers and Services. Your health is our top priority. To facilitate appointments, provide healthcare services through our platform, transmit your messages to the intended recipients, and fulfill other treatment, payment, or healthcare operations requests as requested by you, we may share your information with healthcare providers.
Service Providers. We rely on select third-party service providers to perform a range of services on our behalf. These services include billing, sales, marketing, advertising, analytics, research, customer service, shipping and fulfillment, data storage, IT and security, fraud prevention, payment processing, and auditing and legal services. We may also engage healthcare organizations, pharmacies, and other third parties to support our business or administer and support our services. We take measures to ensure that these entities adhere to the same privacy and security practices as us, and that they only use your information for the agreed-upon services.
Legal Obligations. We value the importance of complying with legal obligations and ensuring the safety and security of our users and the public. Thus, we may access, retain, and disclose your information to comply with applicable laws, regulations, or legal processes, including responding to court orders or subpoenas. We may also access, retain, and disclose your information when we have a good faith belief that such access, retention, or disclosure is necessary to enforce our Terms of Use or other agreements, investigate fraud or other illegal activities, or protect the safety and security of our users or the public.
Business Transactions. As our business continues to grow, we may enter into mergers, acquisitions, partnerships, or other business transactions. If we transfer user information, including customer information, to third parties as part of a business transaction, we will ensure that the information is transferred subject to appropriate confidentiality, privacy, and security measures and in compliance with applicable laws and regulations.
Public Sharing. Our Services may include features that allow you to share information publicly, such as commenting on articles or posting reviews. Please be aware that any information you post publicly may be accessible by other users and third-party search engines, and may be used by us for any purpose, including in marketing materials.
Consent. We respect your choices and preferences, and we may disclose your information in ways that you have specifically directed us to or with your consent.

MARKETING PREFERENCES We understand that you may not want to receive emails, postal mail, or phone calls regarding our products, services, promotions, or special events that may interest you. If you want to opt-out of these communications, please contact us using the information provided below. We also include instructions at the bottom of our commercial emails for opting out. Please note that even if you choose to opt-out, we may still use and share certain information as allowed by this Privacy Policy or as required by applicable law. Certain operational emails cannot be opted out of, such as those related to our transactions or relationship with you.

THIRD-PARTY SERVICES AND HEALTH INFORMATION We want you to be aware that we are not responsible for the privacy practices of third parties, including physicians and other healthcare providers, manufacturers of mobile devices and other hardware and software, and third-party mobile applications, websites, or services to which our Services may contain a link. These third parties may collect information from or about you, and their collection, use, and disclosure of such information will be governed by their own privacy policies. We recommend that you read the privacy and security policies of such third parties before providing any information to them.

INFORMATION PROTECTION We take reasonable and responsible measures to protect your information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no data transmission over the Internet or electronic storage is completely secure, and we cannot guarantee the security of information transmitted to, through, or on our Services or via the Internet. By providing your personal information, you acknowledge and accept the associated risks. You can also help protect your personal data and other information by keeping your password confidential. If you have a password to access our Services, it is your responsibility to keep it confidential and not share it with anyone. Additionally, please note that any

PRIVACY NOTICE FOR CALIFORNIA RESIDENTS

As a California resident, you have rights under the California Consumer Privacy Act (CCPA), which we are committed to upholding. We want to provide you with transparency about how we collect, use, and share your personal information. In addition to our Privacy Policy, the following provisions apply to California residents:

The right to opt-out from the sale and sharing of your personal information: You can contact us to opt-out of the disclosure or sale of your personal information to third parties for marketing purposes.
The right to request disclosure of certain information: You have the right to request information about our collection and use of your personal information over the past twelve months.
The right to request deletion: You can request that we delete any personal information we have collected from you, with certain exceptions.

To comply with the CCPA, we must provide you with information about the categories of personal information we collect and disclose. We have provided detailed information about the specific personal information we collect in our Privacy Policy. Additionally, we are required to disclose the categories of third parties to which we disclose personal information. Please note that certain information collected through our services, such as medical information, may be subject to health data privacy laws and may not be covered under the CCPA.

To help you understand better the categories of personal information that we collect and disclose, please review the following chart. These categories of information are subject to the California Consumer Privacy Act (CCPA).

Commercial and transactional information, such as purchase details, is shared with our affiliates, service providers, healthcare providers and services, and entities for legal and fraud prevention purposes.
Customer service data, including information you provide through chat or calls with our Customer Service Team, is shared with our affiliates, service providers, healthcare providers and services, and entities for legal and fraud prevention purposes.
Demographic and statistical data, such as gender and interests based on products and services you use, is shared with our affiliates, service providers, and entities for legal and fraud prevention purposes.
Financial information, such as credit card information collected by our payment processors, is shared with payment processors, service providers, our affiliates, and entities for legal and fraud prevention purposes.
Geolocation information, such as general location and precise location with your permission, is shared with our affiliates, service providers, and entities for legal and fraud prevention purposes.
Internet or other network or device activity, such as IP address, browsing history, and app usage, is shared with our affiliates, service providers, and entities for legal and fraud prevention purposes.
Physical characteristics, such as photos of you, are shared with our affiliates and service providers.
User-generated content, such as information you choose to post in our online forums, is shared with our affiliates, service providers, and entities for legal and fraud prevention purposes.

We want to be transparent about how we collect and use your personal information. Here are the business purposes for which we use your personal information:

Manage and improve our services.
Conduct research, marketing, and analytics.
Communicate with you.
Provide technical support and customer service.
Ensure security and prevent fraud.
Comply with legal and regulatory requirements.

To learn more about how we use and share your personal information, please refer to the "Purposes for How We Use Your Information" and "How We Share and Disclose Your Information" sections of this Policy.

As a California resident, you have certain rights under the California Consumer Privacy Act (CCPA). These rights include:

The right to know the categories of personal information we collect and disclose about you, the sources of such information, the business or commercial purpose for collecting your personal information, and the categories of third parties with whom we share/disclose personal information.
The right to access and obtain a copy of certain information we hold about you.
The right to request that we delete certain information we have about you.

In accordance with the CCPA, we provide California residents with certain rights regarding their personal information. You have the right to opt-out of the sale of your personal information, and we cannot discriminate against you for exercising your rights under the CCPA. However, please note that certain information may not be subject to certain requests under California law due to exemptions. To exercise your data rights, please email us at [email protected] with your full name, email address, residential address, and the rights you wish to exercise. Please note that medical records may be sent in an unencrypted email message.

Although we do not sell any information that directly identifies you, we work with third-party companies that provide marketing and advertising services. These companies may use tracking mechanisms, such as cookies or beacons, to collect your online identifiers, which may be considered a "sale" under the CCPA. To opt-out of sharing your information with these third-party companies for interest-based advertising, please visit the Network Advertising Initiative's Consumer Opt-Out link, the Digital Advertising Alliance's Consumer Opt-Out link, and Your Online Choices. Remember that opting out is device and browser based, so you will need to opt-out on each of your devices and browsers.

Under the California "Shine the Light" law, you have the right to request information from us regarding how we share certain categories of personal information with third parties for their direct marketing purposes. However, we do not share your personal information with third parties for their own direct marketing purposes.

PRIVACY NOTICE FOR NEVADA RESIDENTS

If you are a Nevada resident and have purchased services from us, you have the right to opt-out of the sale of your "personally identifiable information" (as defined by Nevada law) to a person who further licenses or sells such information to additional persons. While we do not engage in such activities, you can still submit a request to opt-out of any potential future sales under Nevada law by sending an email to [email protected]. To ensure the authenticity of your request, we will verify your identity before processing it. We will maintain your request if our practices change.

REVISIONS TO OUR PRIVACY POLICY

We may update this Privacy Policy and the terms of this Notice at any time to comply with changes in the law, update our data collection and use practices, the features of our services, or advances in technology. You can review the revised Privacy Policy through our Services Site. The date of the last revision is identified at the top of the document. You are responsible for periodically monitoring and reviewing any updates to the Privacy Policy. We will provide you with appropriate notice if we make a material change to the Privacy Policy, in accordance with legal requirements. By continuing to use our Websites or Apps after such amendments (and notice, where applicable), you acknowledge and accept these changes to the Privacy Policy

CONTACT US

If you have any questions or concerns regarding this Privacy Policy or how Total Male RX LLC handles your personal information, you can contact us at [email protected]. We are committed to addressing any issues you may have promptly and to the best of our abilities.